Rubbish Removal Kennington Privacy Policy

This Privacy Policy explains how Rubbish Removal Kennington collects, uses, stores and shares personal data when providing rubbish removal and related services. It applies to all Rubbish Removal Kennington customers and prospective customers in the Kennington area, as well as visitors who contact us about our services.

We are committed to protecting your privacy and handling your personal data in a fair, lawful and transparent way, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Data controller information

The data controller responsible for your personal data is Rubbish Removal Kennington. When this Privacy Policy refers to we, us or our, it refers to Rubbish Removal Kennington as the organisation that decides how and why your personal data is used.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the contact details published on our main customer communications, including invoices and booking confirmations.

Personal data we collect

We may collect and process the following categories of personal data about you when you enquire about, book, or receive our rubbish removal services in the Kennington area:

Identification and contact details: name, address, property access details, email address, telephone number and other contact information you choose to provide.

Service and booking information: details about the service you request, the type and estimated volume of waste, preferred dates and times, special instructions, photographs you provide of the waste or property, job notes and records of work completed.

Payment and transaction data: payment method, partial card details as processed by our payment provider, billing address, amounts paid, refunds issued and transaction references. We do not store full card numbers or security codes.

Communication data: records of communications between you and us, such as phone calls, text messages, emails, and messages via enquiry forms or booking channels, including any feedback or complaints.

Technical and usage data: information relating to how you interact with our online booking or enquiry tools, such as device type, browser type, approximate location, date and time of access, and pages or forms viewed, where this is collected via standard logging or basic analytics.

How we obtain personal data

We primarily collect personal data directly from you when you:

Contact us by phone, email, text or online form.

Request a quote for rubbish removal services.

Book a collection or related service.

Provide feedback, make a complaint or request support.

We may also receive personal data from third parties, for example from comparison or marketplace platforms if you use them to find or book our services, or from business partners who refer you to us. In such cases, we only process the information necessary to provide our services and manage our relationship with you.

Lawful bases for processing

We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, we rely on the following lawful bases:

Contract: to take steps at your request before entering into a contract and to perform our contract with you. This includes handling enquiries, providing quotes, confirming bookings, carrying out rubbish removal services, processing payments and communicating with you about your booking.

Legitimate interests: to pursue our legitimate business interests, provided your interests and fundamental rights do not override these. This includes managing and improving our services, responding to general enquiries, keeping appropriate business records, protecting our staff and property, preventing fraud and recovering debts.

Legal obligation: to comply with legal and regulatory requirements that apply to our business, including waste disposal regulations, tax and accounting rules, and responding to lawful requests from public authorities.

Consent: where we rely on your consent, for example for certain optional communications or the use of particular types of cookies or similar technologies. When we rely on consent, you may withdraw it at any time, although this will not affect the lawfulness of processing before consent was withdrawn.

How we use your personal data

We use your personal data for the following purposes:

To respond to enquiries, provide quotes and advise you about our services.

To set up, manage and fulfil your rubbish removal bookings.

To arrange access to your property and complete collections safely and efficiently.

To invoice you, process payments, issue receipts and handle any refunds.

To communicate with you about your booking, including confirmations, updates and follow up messages.

To handle complaints, resolve disputes and provide customer support.

To manage our business operations, including internal reporting, quality control and staff training.

To comply with legal and regulatory obligations, including record keeping for waste transfer, health and safety, tax and accounting.

To protect our rights, property, staff and customers, including the detection and prevention of fraud or misuse of our services.

Data sharing and processors

We may share your personal data with trusted third parties that help us deliver our services. These third parties act as data processors and only process your data in accordance with our instructions and applicable data protection law.

Categories of processors may include:

IT and systems providers that host our booking, email and data storage systems.

Payment service providers that process your payments securely on our behalf.

Customer service and communication providers that enable us to send messages, confirmations and service updates.

Professional advisers such as accountants or legal advisers where necessary for our business and to comply with legal obligations.

We may also share data with public authorities, regulators or law enforcement agencies where required by law or to protect our legal rights.

We do not sell your personal data to third parties.

International transfers

Where our service providers are located outside the United Kingdom or the European Economic Area, or where data is accessed from outside these regions, we take steps to ensure that appropriate safeguards are in place. These may include using standard contractual clauses or ensuring that the country has an adequate level of data protection as recognised by relevant authorities.

Data retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting or reporting requirements.

In general:

Booking and service records, including contact details and job information, are typically retained for up to seven years after the end of the financial year in which the service was provided, to comply with tax and accounting obligations and in case of legal claims.

Communication records related to enquiries or complaints are retained for as long as needed to manage the enquiry or complaint and for a reasonable period afterwards to protect our legitimate interests.

Technical and usage data may be stored for shorter periods where it is only needed for basic analytics, troubleshooting or security.

When data is no longer required, we will delete it securely or anonymise it so that it can no longer be linked to you.

Your data protection rights

As an individual whose personal data we process, you have a number of rights under data protection law. These rights apply to all eligible Rubbish Removal Kennington customers and prospective customers in the Kennington area.

Right of access: you can request confirmation of whether we process your personal data and obtain a copy of the data we hold about you, together with information about how we use it.

Right to rectification: you can ask us to correct or update personal data that is inaccurate or incomplete.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies.

Right to restriction: you can ask us to restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to our use of it.

Right to object: you can object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including any profiling based on those interests.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you can request a copy of your data in a structured, commonly used, machine readable format and ask us to transfer it to another controller, where technically feasible.

Right to withdraw consent: where we rely on your consent to process personal data, you may withdraw that consent at any time.

Exercising your rights and contacting us

If you wish to exercise any of your rights or have questions about this Privacy Policy, you can contact Rubbish Removal Kennington using the contact details provided in our customer communications and on our main service materials. We may need to verify your identity before responding to your request to protect your privacy and security.

You also have the right to lodge a complaint with the UK supervisory authority for data protection if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can try to resolve your concerns directly.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and regular review of our procedures. While we take reasonable steps to protect your data, no system can be guaranteed to be completely secure.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection practices. Any updates will apply from the date of publication. We encourage you to review this Privacy Policy periodically so that you remain informed about how we use and protect your personal data.